Guidelines for Mobile and Remote GBV Service Delivery
Mobile and remote GBV service delivery responds to the changing nature of displacement. Increasingly, displaced persons are living in host communities, urban settings or informal settlements with more than half of the world’s displaced people living in urban areas. The humanitarian community has been challenged to develop replicable, scalable and quality GBV mobile and remote service delivery models designed to meet the needs of GBV survivors from vulnerable, displaced, and out-of-camp populations, dispersed in urban and rural settings.
With mobile GBV service delivery, service providers move to where people are displaced, residing, or in transit, in order to provide services to those who cannot be easily reached with traditional (static) services.
With remote GBV service delivery, GBV services (predominately emotional support and case management) are provided over a technology platform (i.e. hotline, chat, or SMS) rather than in person.
These guidelines for mobile and remote GBV service delivery reflect the learning of a two year pilot project and a feasibility and acceptability study implemented in Myanmar, Burundi and Iraq in 2017 and 2018 with the support of the European Civil Protection and Humanitarian Aid Operations (ECHO) and the U.S. Bureau of Population, Refugee and Migration Services (PRM).
We hope that these guidelines will support the quality design and implementation of mobile and remote GBV services for future populations.
Feasibility and Acceptability Study of the IRC’s Mobile and Remote GBV Service Delivery in Myanmar, Burundi and Iraq
In 2017-2018, IRC collaborated with research consultants Courtney Welton-Mitchell, Ph.D., LPC, and Leah James, Ph.D., LCSW, to assess the feasibility and acceptabilty of mobile and remote GBV service delivery models piloted in Myanmar, Burundi and Iraq. Please find the full report here.
Research Brief: Feasibility and Acceptability of Mobile and Remote Gender-based Violence (GBV) Service Delivery: A study of innovative approaches to GBV case management in out-of-camp humanitarian settings