GBV RESPONDERS NETWORK
Resources for addressing gender-based violence against women and girls in humanitarian settings.
GBV RESPONDERS NETWORK

GBV Case Management

Contents

Interagency GBV Case Management Guidelines

GBV Case Management Tools

Establishing Case Management Services: Assessment Tools

Case Management Forms

Supervision Tools

GBV Information Management System

The GBVIMS was created to coordinate effective data collection on GBV in humanitarian settings, to provide simple systems for GBV staff to safely collect and use survivor data to improve services. For all resources on the GBVIMS please utilize the dedicated website which includes tools and guidance to operationalize the GBVIMS and GBVIMS+ Primero. https://www.gbvims.com/

You can also learn more about the GBVIMS, ethical data collection principles and best practices in data management by listening to the GBVIMS PODCAST available on iTunes, Stitcher or SoundCloud.  Users can also access continued learning through the site’s VIDEO SHORTS.

NEW! GBVIMS+/Primero Companion Guide

This guide is meant for GBV caseworkers, supervisors, program managers and coordinators, GBVIMS focal points and GBV M&E staff using GBVIMS+ — and is intended to accompany the GBVIMS+ user guide. The GBVIMS+ Companion Guide includes:

  • Part 1: How to use GBVIMS+ to support your GBV case management programming
  • Part 2: How to use GBVIMS+ for remote supervision
  • Part 3: How to use GBVIMS+ to monitor quality of GBV case management service provision

GBV Case Management M&E

GBV Case Management Outcome Monitoring Toolkit

The GBV CASE MANAGEMENT OUTCOME MONITORING TOOLKIT aims to measure the impact of GBV case management on women and older adolescent girls’ psychosocial well-being and felt stigma. This toolkit was developed using validated scales measuring changes related to psychosocial wellbeing and stigma experienced by women survivors of GBV in the Democratic Republic of Congo. The IRC has adapted this toolkit for use with women and older adolescent girls receiving GBV case management support from Somali and Syrian populations.

 What does the GBV Case Management Outcome Monitoring Toolkit measure?

  • The Psychosocial Functionality Scale is a 10-item questionnaire that measures a women and older adolescent girls’ ability to carry out important tasks in their daily lives.
  • The Felt Stigma Scale is a 10-item that measures women and older adolescent girls’ both perceived and internalized experiences of stigma.

GBV Case Management Outcome Monitoring Toolkit: ARABIC | FRENCH | SPANISH

Word version of scales in Somali: FUNCTIONALITY and FELT STIGMA

Word version of scales in Arabic: FUNCTIONALITY and FELT STIGMA

ONE-PAGER ON HOW TO USE KOBO and the KOBO-FORMATTED EXCEL SPREADSHEETS that we’ve created.

Additional GBV Case Management Outcome Resources and Guidance

Practitioner Guidance for the GBV Case Management Outcome Monitoring Toolkit :

The Practitioner Guidance for the GBV Case Management Outcome Monitoring Toolkit offers detailed instructions on using, calculating, analyzing, and interpreting the GBV Outcome Scales to make data-driven decisions. Whether administered once or multiple times, the guidance supports outcome-focused decision-making. Depending on your role, you can find tables that outline interpretation methods and actionable steps to better support GBV survivors and inform programmatic adaptations. Access the documents here:

Training PowerPoint: Understanding and Implementing the GBV Case Management Outcome Scales: ARABIC | ENGLISH | FRENCH | SPANISH

GBV Case Management Outcome Scales Videos:

This video series further explains the GBV Case Management Outcome Scales, how to use them, and how to analyze them:

GBVIMS+ Case Management Companion Guide:

The GBVIMS+/Primero Case Management Companion Guide highlights the forms, features, and functionalities in GBVIMS+ that facilitate GBV case management service provision, supervision, and monitoring quality of GBV case management services, including:

  • Data-driven decision making using the GBV Case Management Outcome Scales (p.42)
  • GBV Case Management Outcome Scale visuals (p. 80)

GBV Case Management Outcome Scales in Action:

Want to see the GBV Case Management Scales in Action? Check out this VISUALIZATION from the Jordan’s WPE Country Program: https://gbvresponders.org/irc-gbv/

Using GBVIMS+(Primero) for Key Performance Indicators and M&E

The GBVIMS+/Primero Companion Guide (Part 3): explains how to use GBVIMS+ to monitor quality of GBV case management service provision, including:

  • GBV Case Management Outcome Scales: The Companion Guide provides guidance on how to use the Scales in the system and how to analyze and interpret them.
  • GBVIMS+ Key performance Indicators (KPIs): The Companion Guide provides guidance on how KPIs function in the system and how they could be interpreted.
  • Client Feedback Form: The Companion Guide provides guidance on how to use the Client Feedback Form in the system, who should administer it, how it should be administered, and how it could be interpreted.

GBVIMS+ Case Management Companion Guide in: English | French | Arabic

Videos for GBV Programmatic Decision Making

These videos were developed to support the use, analysis, and interpretation of KPIs and the Client Feedback Form:

Data-Driven Decision Making: HTTPS://YOUTU.BE/ZDMHRWUSLVW

KPI-Related Videos

GBV Case Management Scales Videos

Client Satisfaction Videos

Case Management Scales in Action

Want to see the Case Management Scales in Action? Check out this VISUALIZATION from the Jordan country program: https://gbvresponders.org/irc-gbv/

GBV Case Management Training

GBV Case Management Guidelines Training Toolkit

 Additional multimedia training modules

Ongoing skill building of GBV case workers is essential. The following modules can be used for weekly skill building sessions on topics prioritized by GBV response teams. These modules build on the Guidelines and training package above.

Compiled modules:

GBV Case Management Capacity Building Initiative

In 2020, the GBVIMS Steering Committee developed a comprehensive Inter-Agency GBV Case Management Capacity Building Rollout Strategy and Toolkit, informed by lessons learned from all eight implementations of the GBV CM CBI led by the GBVIMS Global Team over four years. The Strategy and Toolkit is designed to act as a guide, or set of recommendations, for actors wishing to roll out the GBV Case Management Guidelines. Find the Strategy and Toolkit here: ENGLISH VERSION

 

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