Because GBV results in harmful physical, emotional and social consequences that often require information and care from multiple service providers, case management has become an integral part of the response to GBV in humanitarian settings. GBV case management is a structured method for providing help to a survivor whereby the survivor is informed of all the options available to them and the issues and problems facing a survivor are identified and followed up in a coordinated way, and emotional support is provided to the survivor throughout the process. Case management has also become the primary entry point for survivors to receive crisis and longer-term psychosocial support, given the lack of more established health and social support service providers in humanitarian settings.
Interagency Gender-based Violence Case Management Resource Package
The Interagency GBV Case Management Guidelines and accompanying training materials represent the culmination of a two-year project spearheaded by the Gender-based Violence Information Management System (GBVIMS) Steering Committee to build capacity on GBV case management, information management, and strengthen the links between these in order to improve services provided to GBV survivors. This resource aims to set standards for quality, compassionate care for GBV survivors in humanitarian settings, with particular focus on the provision of case management services. The guidelines and the accompany training materials will provide GBV service providers in humanitarian settings with the information and guidance they need to establish and provide quality case management services to GBV survivors.
The resource package includes the following:
- Interagency guidelines on the provision of care for GBV survivors, which outlines a survivor-centered approach and process. This includes guiding principles, consent processes, case management methods and protocols, and technical guidance for specific types of abuse and populations—for example, guidance on responding to intimate partner violence and child/early marriage, and for working with adolescent girls, male sexual violence survivors, LGBTI survivors and survivors with disabilities.
- Case supervision strategies and tools;
- Training materials that elaborate the content of the guidelines and can build the expertise of staff involved in providing case management and psychosocial care for GBV survivors.
Interagency Gender-based Violence Case Management Guidelines
Providing Care and Case Management Services to Survivors of GBV in Humanitarian Settings
English version high resolution – low resolution
French version high resolution – low resolution
Arabic version high resolution – low resolution
Spanish version high resolution – low resolution
GBV Case Management Tools
Establishing Case Management Services: Assessment Tools
Case Management Forms
- Sample Consent for Services Form
- Sample Case Action Plan
- Sample Case Follow-up Form
- Sample Case Closure Form
- Sample Client Feedback Survey
- Sample Suicide Safety Agreement
- Sample Referral Protocol
Supervision Tools
- Survivor-Centred Attitude Scale
- Survivor-Centred Case Management Knowledge Assessment
- Survivor-Centred Case Management Skills Building Tool
- Survivor-Centred Case Management Quality Checklist
Interagency Gender-based Violence Case Management Training Materials
In addition to the Interagency GBV Case Management Guidelines, training materials have been developed to support staff in carrying out training on the content of the guidelines. The training materials include a Facilitator’s Guide and topical modules that are referenced in each chapter of the Case Management Guidelines. Each training module includes a PowerPoint presentation with presenter’s notes and handouts for activities and supplementary materials for participants.
Facilitator’s Guide
English version high resolution – low resolution
French version high resolution – low resolution
Arabic version high resolution – low resolution
Spanish version high resolution – low resolution
Training Modules
All modules – English
All modules – French
All modules – Arabic
Welcome and Introduction Module
Module 1: Basic Concepts
Module 2: Power & GBV
Module 3: Consequences of GBV
Module 4: Causes & Context of GBV
Module 5: Basics Review
Module 6: GBV Attitudes and Perceptions
Handout 6.1 Are You Asking for It
Module 7: Theoretical Foundation for a Survivor-Centred Approach
Handout 7.1 Strengths Based Perspective
Handout 7.2 Bringing Theories Together
Handout 7.3 Putting it All Together
Module 8: Guiding Principles & Roles and Responsibilities
Handout 8.1 Putting It All Together
Module 9: Communication Skills
Handout 9.1 Communication Do’s and Don’t
Handout 9.2 Healing Statements
Module 10: Overview of GBV Case Management
Handout 10.1 Steps of GBV Case Management
Module 11: GBV Case Management Step 1: Introduction and Engagement
Handout 11.1 Greet and Comfort
Module 12: GBV Case Management Step 2: Assessment
Handout 12.2 Facilitating Disclosure
Handout 12.3 Putting it All Together
Handout 12.4 Suicide Risk Assessment
Module 13: GBV Case Management Step 3: Case Action Planning
Handout 13.3 Putting it All Together
Module 14: GBV Case Management Steps 4, 5 and 6: Implementation, Case Follow-up, & Case Closure
Handout 14.1 Psychosocial Interventions
Handout 14.2 Case Conference Activity
Handout 14.4 Putting it All Together
Module 15A: GBV Case Management Responses to Intimate Partner Violence for Women and Girls
Handout 15A.1 IPV Safety Assessment
Handout 15A.3 Key Messages to Share with IPV Survivors
Module 15B: GBV Case Management Responses to Intimate Partner Violence: Mediation
Handout 15B.1 Mediation: Discussing Risks
Handout 15B.2 Putting it All Together
Module 15C: GBV Case Management Responses to Sexual Violence for Women and Girls
Handout 15C.1 Common Reactions to Sexual Violence
Handout 15C.2 Key Messages to Share with Sexual Violence Survivors
Module 16: GBV Case Management Responses to Adolescent Girls and Child/Early Marriage
Handout 16.1 Introduce and Get Consent
Handout 16.3 Putting it All Together
Module 17A: GBV Case Management with LGBTI Survivors
Handout 17A.1 Putting it All Together
Module 17B: GBV Case Management with Male Survivors of Sexual Violence
Handout 17B.1 Putting it All Together
Module 17C: GBV Case Management with Survivors with Disabilities
Handout 17C.1 Power and Control Wheel Disability
Handout 17C.2 Working with Caregivers
Module 18: Supervision
Handout 18.2 Developing Case Management Protocol
Handout 18.3 Individual Supervision – New Cases
Handout 18.4 Putting it All Together
Module 19: Staff Care
Handout 19.1 Sources of Stress
Handout 19.2 Stress Source Map
Handout 19.4 Self-Care Inventory
Handout 19.5 Putting it All Together
Module 20: GBV Information Management and Case Management
Evaluation Tools
Interagency GBV CM Guidelines_Pre_Post Test Question Bank_Final
Interagency GBV Case Management_Participant Feedback and Satisfaction Form_Final
GBV CM-CBI: Capacity Building Initiative Strategy and Toolkit
In 2020, the GBVIMS Steering Committee developed a comprehensive Inter-Agency GBV Case Management Capacity Building Rollout Strategy And Toolkit, informed by lessons learned from all eight implementations of the GBV CM CBI led by the GBVIMS Global Team over four years. The Strategy and Toolkit is designed to act as a guide, or set of recommendations, for actors wishing to roll out the GBV Case Management Guidelines. Find the Strategy and Toolkit here:
For questions or support send an email to: GBVcasemanagementguidelines@gmail.com
