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GBV Case Management

Because GBV results in harmful physical, emotional and social consequences that often require information and care from multiple service providers, case management has become an integral part of the response to GBV in humanitarian settings. GBV case management is a structured method for providing help to a survivor whereby the survivor is informed of all the options available to them and the issues and problems facing a survivor are identified and followed up in a coordinated way, and emotional support is provided to the survivor throughout the process. Case management has also become the primary entry point for survivors to receive crisis and longer-term psychosocial support, given the lack of more established health and social support service providers in humanitarian settings.

 

Interagency Gender-based Violence Case Management Resource Package

The Interagency GBV Case Management Guidelines and accompanying training materials represent the culmination of a two-year project spearheaded by the Gender-based Violence Information Management System (GBVIMS) Steering Committee to build capacity on GBV case management, information management, and strengthen the links between these in order to improve services provided to GBV survivors.  This resource aims to set standards for quality, compassionate care for GBV survivors in humanitarian settings, with particular focus on the provision of case management services.  The guidelines and the accompany training materials will provide GBV service providers in humanitarian settings with the information and guidance they need to establish and provide quality case management services to GBV survivors.

The resource package includes the following:

  • Interagency guidelines on the provision of care for GBV survivors, which outlines a survivor-centered approach and process. This includes guiding principles, consent processes, case management methods and protocols, and technical guidance for specific types of abuse and populations—for example, guidance on responding to intimate partner violence and child/early marriage, and for working with adolescent girls, male sexual violence survivors, LGBTI survivors and survivors with disabilities.
  • Case supervision strategies and tools;
  • Training materials that elaborate the content of the guidelines and can build the expertise of staff involved in providing case management and psychosocial care for GBV survivors.

 

Interagency Gender-based Violence Case Management Guidelines

Providing Care and Case Management Services to Survivors of GBV in Humanitarian Settings 

English version high resolution – low resolution

French version high resolution – low resolution

Arabic version high resolution – low resolution

Spanish version high resolution – low resolution

GBV Case Management Tools

Establishing Case Management Services: Assessment Tools

  • Service Gap Analysis and Planning Tool
  • Barriers to Care Analysis and Planning Tool

Case Management Forms

  • Sample Consent for Services Form
  • Sample Case Action Plan
  • Sample Case Follow-up Form
  • Sample Case Closure Form
  • Sample Client Feedback Survey
  • Sample Suicide Safety Agreement
  • Sample Referral Protocol

Supervision Tools

  • Survivor-Centred Attitude Scale
  • Survivor-Centred Case Management Knowledge Assessment
  • Survivor-Centred Case Management Skills Building Tool
  • Survivor-Centred Case Management Quality Checklist

 

Interagency Gender-based Violence Case Management Training Materials

In addition to the Interagency GBV Case Management Guidelines, training materials have been developed to support staff in carrying out training on the content of the guidelines.  The training materials include a Facilitator’s Guide and topical modules that are referenced in each chapter of the Case Management Guidelines.  Each training module includes a PowerPoint presentation with presenter’s notes and handouts for activities and supplementary materials for participants.

Facilitator’s Guide

English version high resolution – low resolution

French version high resolution – low resolution

Arabic version high resolution – low resolution

Spanish version high resolution – low resolution

Training Modules  

All modules – English

All modules – French

All modules – Arabic

Welcome and Introduction Module

Presentation

Module 1: Basic Concepts

Presentation

Module 2: Power & GBV

Presentation

Handout 2.1 My Power

Character Cards

Module 3: Consequences of GBV

Presentation

Module 4: Causes & Context of GBV

Presentation

Module 5: Basics Review

Presentation

Module 6: GBV Attitudes and Perceptions

Presentation

Handout 6.1 Are You Asking for It

Module 7: Theoretical Foundation for a Survivor-Centred Approach

Presentation

Handout 7.1 Strengths Based Perspective

Handout 7.2 Bringing Theories Together

Handout 7.3 Putting it All Together

Module 8: Guiding Principles & Roles and Responsibilities

Presentation

Handout 8.1 Putting It All Together

Module 9: Communication Skills

Presentation

Handout 9.1 Communication Do’s and Don’t

Handout 9.2 Healing Statements

Module 10: Overview of GBV Case Management

Presentation

Handout 10.1 Steps of GBV Case Management

Module 11: GBV Case Management Step 1: Introduction and Engagement

Presentation

Handout 11.1 Greet and Comfort

Module 12: GBV Case Management Step 2: Assessment

Presentation

Handout 12.1 Pre-Assessment

Handout 12.2 Facilitating Disclosure

Handout 12.3 Putting it All Together

Handout 12.4 Suicide Risk Assessment

Module 13: GBV Case Management Step 3: Case Action Planning

Presentation

Handout 13.1 Mapping Needs

Handout 13.2 Services

Handout 13.3 Putting it All Together

Module 14: GBV Case Management Steps 4, 5 and 6: Implementation, Case Follow-up, & Case Closure

Presentation

Handout 14.1 Psychosocial Interventions

Handout 14.2 Case Conference Activity

Handout 14.3 Case Closing

Handout 14.4 Putting it All Together

Module 15A: GBV Case Management Responses to Intimate Partner Violence for Women and Girls

Presentation

Handout 15A.1 IPV Safety Assessment

Handout 15A.2 Safety Planning

Handout 15A.3 Key Messages to Share with IPV Survivors

Module 15B: GBV Case Management Responses to Intimate Partner Violence: Mediation

Presentation

Handout 15B.1 Mediation: Discussing Risks

Handout 15B.2 Putting it All Together

Module 15C: GBV Case Management Responses to Sexual Violence for Women and Girls

Presentation

Handout 15C.1 Common Reactions to Sexual Violence

Handout 15C.2 Key Messages to Share with Sexual Violence Survivors

Module 16: GBV Case Management Responses to Adolescent Girls and Child/Early Marriage

Presentation

Handout 16.1 Introduce and Get Consent

Handout 16.2 Assessment

Handout 16.3 Putting it All Together

Module 17A: GBV Case Management with LGBTI Survivors

Presentation

Handout 17A.1 Putting it All Together

Module 17B: GBV Case Management with Male Survivors of Sexual Violence

Presentation

Handout 17B.1 Putting it All Together

Module 17C: GBV Case Management with Survivors with Disabilities

Presentation

Handout 17C.1 Power and Control Wheel Disability

Handout 17C.2 Working with Caregivers

Module 18: Supervision

Presentation

Handout 18.1 Purpose

Handout 18.2 Developing Case Management Protocol

Handout 18.3 Individual Supervision – New Cases

Handout 18.4 Putting it All Together

Module 19: Staff Care

Presentation

Handout 19.1 Sources of Stress

Handout 19.2 Stress Source Map

Handout 19.3 Signs of Stress

Handout 19.4 Self-Care Inventory

Handout 19.5 Putting it All Together

Module 20: GBV Information Management and Case Management

Presentation

Evaluation Tools

Interagency GBV CM Guidelines_Pre_Post Test Question Bank_Final

Interagency GBV Case Management_Participant Feedback and Satisfaction Form_Final

GBV CM-CBI: Capacity Building Initiative Strategy and Toolkit

In 2020, the GBVIMS Steering Committee developed a comprehensive Inter-Agency GBV Case Management Capacity Building Rollout Strategy And Toolkit, informed by lessons learned from all eight implementations of the GBV CM CBI led by the GBVIMS Global Team over four years. The Strategy and Toolkit is designed to act as a guide, or set of recommendations, for actors wishing to roll out the GBV Case Management Guidelines. Find the Strategy and Toolkit here:

English version

French version

Arabic version

Spanish version

For questions or support send an email to:  GBVcasemanagementguidelines@gmail.com

 

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